Terms, privacy and refunds

Terms of service

By buying or using OSRS Multibox you agree to these terms.

Your license

• A license lets the person who bought it use OSRS Multibox with the email it was bought under. It's a one-time purchase: it never expires and never renews, and it lasts for as long as we run OSRS Multibox.
• A license runs 10 accounts at once. The Extend add-ons raise that to 30 or 100. Add-ons belong to the license they were bought for and work only while that license is active.
• Keep your login to yourself. Don't share, sell or transfer your license. We may switch off a license that is shared, resold, or used to copy, crack or attack the service.

Jagex and your accounts

• OSRS Multibox is not affiliated with or endorsed by Jagex Ltd. Old School RuneScape is a trademark of Jagex Ltd.
• Using third-party software with Old School RuneScape can break Jagex's rules, and Jagex can ban, mute or restrict accounts that use it. You choose which accounts to use and you accept that risk. We aren't responsible for bans, restrictions, lost items or lost accounts.

Updates and availability

• OSRS Multibox depends on our servers and on Old School RuneScape. After a game update the client may not work until we release a fix. The launcher downloads updates for you.
• We work to keep everything running, but we don't promise the service will always be available or free of errors. Features may change over time.

Acceptable use

Don't reverse engineer, crack, copy or redistribute the client, the launcher or the dashboard. Don't interfere with our servers or other customers. Parts of the client come from open-source projects such as RuneLite, and their own licenses still apply to those parts.

Payments

Prices are in US dollars and charged once, through Stripe. If a payment is disputed or charged back, the license and add-ons it paid for are switched off while the dispute is open, and switched back on if it's resolved in our favour.

Liability

OSRS Multibox is provided as it is. As far as the law allows, we aren't liable for indirect or consequential loss, and our total liability to you is limited to what you paid us. Nothing in these terms takes away rights you have under consumer law that can't be excluded.

Changes and governing law

We may update these terms. The date at the top of this page shows when they last changed, and we'll announce big changes on the site or in Discord. These terms are governed by the laws of New Zealand.

Privacy policy

What we collect

• Your account: your email, the name on your payment, your password (stored only as a one-way hash, which we can't read), your license and add-ons, and the reference numbers of your payments. Card details go to Stripe and never reach us.
• Discord, if you link it: your Discord user ID, so we can give you the license role in our server.
• While your clients run: they connect to our game server, which passes game actions between your own clients and sends your dashboard each client's status (character name, position, stats and a picture of the game window). This is passed through to you, not stored.
• Connection data: your IP address when you use the site, the API or the game server. We use it to serve you and to limit sign-in attempts, and it may appear in server logs, which we keep only for a short time.

Your Old School RuneScape and Jagex logins and your proxies stay on your own computer, encrypted in your OSBox folder. The launcher doesn't send them to us.

Cookies and browser storage

We use one sign-in cookie for your account page and the dashboard, and the dashboard keeps your settings in your browser. There are no ads or analytics trackers. The videos on the site come from YouTube's no-cookie player and follow YouTube's own privacy policy once you play them.

Why we use it

To run your license and the service, to email you about your purchase, your password and important changes to the service, and to prevent fraud and abuse. We don't sell your data or share it for advertising.

Who handles it for us

• Stripe: payments
• Amazon Web Services (United States): the account database and client downloads
• Hetzner (Germany): our servers
• Resend: sending our emails
• Discord: license roles, only if you link your account

How long we keep it, and your choices

We keep your account for as long as your license exists, since the license is tied to it. Email support@osrsmultibox.com to get a copy of your data, correct it, unlink Discord or delete your account. Deleting your account also ends your license.

Refund policy

All sales are final. Licenses and add-ons are digital and delivered right away: your download and login arrive by email and work as soon as you've paid. So we don't refund a purchase because you changed your mind, didn't use it, had an account banned or restricted by Jagex, or because a game update stopped the client for a while.

• If you were charged twice for the same thing by mistake, we refund the extra charge.
• If something doesn't work, email support@osrsmultibox.com or ask in Discord first. Most problems are quick to fix.
• If you're in the EU or the UK: by buying, you ask for your license to be delivered right away and agree that you lose your 14-day right to cancel once it has been delivered.
• This policy doesn't take away rights you have under consumer law that can't be excluded.

Please talk to us before opening a dispute with your bank. A chargeback switches off the license and add-ons it paid for.